Terms and conditions for direct bookings at Steinacherhof

Last updated: 17 October 2026 · Version 2026-10-17

1. Provider and scope

Steinacherhof – Jankl family, Innerteuchen 2, 9543 Arriach, Austria. Telephone: +43 650 2122880. Email: office@wurzelpark.at. Website: https://www.wurzelpark.at/.

These terms apply to direct bookings of the Hofblick and Mirnockblick holiday apartments through our direct booking platform. Your contractual partner is the accommodation provider named in the booking confirmation. Individually agreed terms take precedence over these terms and conditions. Mandatory statutory rights remain unaffected. Bookings through other intermediary platforms are subject to the terms agreed there when the contract was concluded.

2. Booking and conclusion of contract

The presentation of the holiday apartments and a price enquiry do not constitute the conclusion of a contract. By clicking the booking button indicating an obligation to pay, the guest submits a binding offer for the displayed apartment, dates, occupancy, selected rate and selected services. The contract is concluded upon receipt of our booking confirmation. A message expressly designated only as an acknowledgement of receipt does not constitute acceptance of the contract.

The total price, the separate local and overnight tourist tax and the applicable payment and cancellation terms are displayed before completion. The guest must be able to view these terms and agree to them before booking. Please check the confirmation and inform us of any discrepancies as soon as possible; this does not restrict your statutory rights.

3. Prices and included services

The price agreed at the time of conclusion, after deduction of the selected discounts, applies. This includes the expressly confirmed services and the stated mandatory price components, including any final cleaning charge. Taxes are included where applicable; the separately stated local and overnight tourist tax is payable in addition.

Optional extras, such as a breakfast box, snack box, additional sleeping space or pets, are included only to the extent confirmed. Charges are shown before completion. Changes to dates, occupancy or services require agreement; any resulting new price must be agreed separately.

4. Payment terms

For the standard direct booking rate and the early booking rate, the deposit is 30% of the agreed booking price, unless a different percentage was expressly displayed and agreed before completion. For the standard direct booking rate, the deposit is due immediately after booking. For the early booking rate, the deposit must be paid within seven days of booking.

For an expressly selected last-minute or gap-filler special rate, the entire discounted booking price, i.e. 100%, is due immediately after booking. There is no additional seven-day deposit period for this rate and no remaining balance payable on arrival.

Any balance remaining under the standard or early booking rate must be paid according to the agreed payment method, in cash on arrival or by advance bank transfer no later than the arrival date. Payment details are provided in the booking confirmation. Please use the booking number as the payment reference.

In addition, please pay the local and overnight tourist tax in person in cash before departure. The applicable statutory rates and exemptions apply; the calculation is shown during booking.

Failure to pay does not automatically result in cancellation. In the event of late payment, the accommodation provider may withdraw from the contract subject to statutory requirements, in particular after setting a reasonable additional payment period where required. No automatic reminder or automatic cancellation is agreed here.

5. Arrival and departure

The arrival and departure times stated in the booking confirmation apply. Different times may be agreed subject to availability. Please inform us if you will arrive late. An extension of your stay is available only by agreement.

6. General cancellation rules

Please submit cancellations in a traceable form, preferably by email to office@wurzelpark.at, quoting your booking number. The time the cancellation is received by the accommodation provider is decisive; all times refer to local time in Austria. The rate conditions selected before conclusion and documented in the booking confirmation apply.

The calculation is based on the agreed discounted total price of the stay, including confirmed extras but excluding local and overnight tourist tax. Expenses saved that must legally be taken into account, in particular for extras not provided, and proceeds from re-letting will be credited. The accommodation provider will make reasonable efforts to re-let in the circumstances. The same loss will not be charged twice. Mandatory statutory rights remain unaffected.

Payments already made will be credited against the justified cancellation charge. Any excess credit will be refunded; the deposit is not charged in addition to the cancellation fee.

7. Standard direct booking rate

Standard direct booking rate: cancellations received up to and including one calendar month before arrival incur a charge of 40%; thereafter up to and including 14 days before arrival, 50%; thereafter up to and including 7 days before arrival, 70%; and within the final week before arrival, 90%. The percentages refer to the agreed total price of the stay excluding local and overnight tourist tax. Free cancellation within 7 days of booking applies only if at least 21 days remain before arrival when booking. For later bookings, no free cancellation period applies. The free cancellation period ends no later than the day before arrival. The above fee schedule applies thereafter.

In the event of a no-show, the cancellation charge is 90%. Payments already made will be credited. Expenses saved and proceeds from re-letting will be credited where required by law; mandatory statutory rights remain unaffected.

8. Early booking rate

Subject to availability, the early booking rate can be selected when booking at least 90 days before arrival. The displayed discount depends on how far in advance the booking is made. The booking may be cancelled free of charge within seven days of booking. Payments already made will be refunded in the event of a valid free cancellation.

After this period, the cancellation charge increases evenly each day: from 0% at the end of the free cancellation period to 80% five days before arrival. From four days before arrival, the cancellation charge is 100%. The final rate of 100% also applies to no-shows, in each case subject to section 6.

For the daily calculation, the number of calendar days elapsed since the end of the free cancellation period is divided by the number of calendar days from the end of that period to five days before arrival and multiplied by 80%. The resulting monetary amount is rounded to the nearest cent. The specific date boundaries are provided before completion and in the confirmation.

9. Last-minute and gap-filler special rate

This discounted rate applies only if offered for the selected stay and expressly selected by the guest. A gap in the booking calendar may also be offered as a special offer further in advance. Simply opting out of appliances or individual rooms does not turn a standard booking into a special rate booking.

The entire discounted booking price is due immediately after booking. From completion of the booking, cancellation or a no-show incurs a charge of 90% of the calculation basis under section 6. There is no free cancellation period. Where full payment has been made in advance, 10% will generally be refunded; any further credits required by law under section 6 will also be taken into account.

The special rate conditions are clearly displayed before the booking with an obligation to pay and recorded in the confirmation. The free early booking cancellation period does not also apply to this special rate. Other discounts apply only to the extent shown before completion.

10. Early departure and changes

Please inform us as early as possible of any early departure or requested changes. Early departure does not automatically change the agreed period. Any payment claims are governed by the validly agreed terms and statutory provisions, including the credits required under section 6. Statutory rights arising from defects or other statutory grounds for withdrawal remain unaffected.

11. Voluntary opt-out of apartment areas and appliances

Subject to availability, guests may voluntarily opt out of selected rooms, appliances or facilities in return for the discount shown before completion. Only expressly selected and confirmed opt-out options form part of the agreement.

In accordance with your wishes, the relevant areas will remain inaccessible during your stay or the relevant appliances will be switched off. All other confirmed apartment areas and services remain available as agreed. Subsequent activation may be possible by arrangement and for a surcharge agreed in advance, subject to availability.

12. Extras and pets

Breakfast and snack boxes and other extras offered are booked only when expressly selected. Contents, quantities and prices are specified in the booking summary and confirmation. Allergies or special requirements must be discussed with us in advance.

Dogs and cats may be brought only to the extent offered and confirmed. The displayed pet charge is calculated per animal per night. Please supervise your animals and observe the agreed house rules and the safety of the animals living on the farm. Statutory liability rules apply to damage caused through fault.

13. Staying on a working farm

The holiday apartments are situated on a working farm close to the livestock building. Normal farming activities, stable and milking times and associated sounds and smells form part of the described setting. Statutory rights relating to defects remain unaffected.

Please enter stables and farm work areas only by arrangement and follow safety instructions when dealing with animals, equipment and machinery. Supervision duties are governed by statutory provisions. Separate activities such as Wurzelpark or the archery course are subject to their validly agreed rules of use; mandatory statutory rights remain protected.

14. Care, defects and liability

Please treat the apartment and furnishings with care and report damage and defects as soon as possible so that we can remedy them. Late reporting does not result in a blanket loss of statutory claims. Guest and accommodation provider are liable in accordance with statutory provisions; no blanket exemption from liability for the provider or strict liability for the guest is agreed.

15. Exceptional events

If events legally or practically prevent the agreed service or arrival, claims are governed by statutory provisions and the circumstances of the individual case. The cancellation rules do not exclude mandatory statutory claims. Alternative accommodation or rebooking may be agreed by mutual consent.

16. Travel insurance and statutory right of withdrawal

We recommend suitable travel cancellation and curtailment insurance. Insurance is included only if taken out separately; the relevant insurance terms apply.

Under section 18(1)(10) of the Austrian Distance and Off-Premises Transactions Act (FAGG), accommodation services for purposes other than residential use with a fixed date or period are not subject to a statutory 14-day right of withdrawal. The expressly agreed contractual cancellation rights, in particular the free cancellation period for the early booking rate, apply independently of this.

17. Data protection

Personal data is processed to handle the booking, provide the stay and fulfil statutory obligations. Details are set out in the privacy policy linked on our website. Agreement to these terms and conditions does not constitute consent to advertising.

18. Applicable law and version

Austrian law applies, subject to mandatory consumer protection provisions and statutory rules on jurisdiction. No exclusive place of jurisdiction to the detriment of consumers is agreed. Invalid provisions are dealt with in accordance with the law.

The version of the terms and conditions agreed when the contract was concluded and the documented individual rate and payment conditions apply. Subsequent changes do not apply retrospectively to existing bookings.